Admission

Registration:

If you’re visiting Acme Fertility & HealthCare Centre for the first time, you’ll need to complete a one-time registration. Please ensure all the requested information, including your initial health record, is provided accurately.

Scheduling your admission:

If your hospitalization was planned in advance, our doctor’s team will inform you of the date and time for your admission. If you need to cancel or reschedule, please reach out to our Front Desk as soon as possible.

Pre-admission counselling:

Our Customer Relations Executive (CRE) is here to provide you with helpful information, including financial counselling, available accommodation options, and the expected duration of your hospital stay. The CRE will also share details about the approximate costs for your procedure, medications, and room. Please feel free to ask any questions and clarify any doubts, including the Do’s and Don’ts during your time at the hospital, before your admission.

On day of admission:

Please bring the following items with you for your admission:

• Any forms, letters, investigation forms, and requests from your doctor.
• A list of all medications you are currently taking, including prescriptions (especially authority prescriptions), non-prescription, and complementary medicines.
• A printed list of your current medications from your GP or pharmacist.
• Comfortable, loose-fitting clothes, nightwear, and slippers/footwear.
• Money, jewellery, or valuables: For your safety, we recommend leaving valuable items such as jewellery, large amounts of cash, and electronic devices at home, as we cannot take responsibility for any losses or thefts.

Admission:

Please proceed to our Front Desk with your admission advice and all the necessary paperwork. Complete the Admission form and finalize the process by depositing 60% of the “Procedural Charges” at the Front Desk.

We offer the following room options:

• General Ward
• Deluxe Rooms
• Super Deluxe Rooms
• Sharing Rooms

Room rates vary depending on the facilities and comfort provided. Please check the available options with our Front Desk staff.

Once everything is in order, our attendant will escort you to your assigned room, where our nurse will be waiting to assist you. We kindly ask for your cooperation as the nurse and duty doctor completes the formalities, including reviewing your documents and obtaining your informed consent for the planned treatment.

During Your Stay:

Patient rooms:

Our hospital offers a variety of room options, including general, sharing, deluxe, and super deluxe rooms. Rooms are assigned based on availability and your specific medical needs. Please note that children are not permitted to stay overnight.

Facilities in our deluxe rooms include:

• Attentive, caring, and dedicated nursing staff always ready to assist you.
• Beautifully decorated, well-lit rooms designed to provide a calming, uplifting atmosphere that supports both emotional well-being and physical recovery.
• An attached bathroom with warm water, ensuring comfort even during colder months.
• A high-comfort deluxe bed to aid in your recovery.
• Air conditioning for a cool and comfortable stay, especially during the summer months.
• Cable TV in every deluxe room, keeping you connected with the world outside.
• The TV unit is equipped with storage space, and there’s also a convenient attendant resting area with a dewan and additional storage for your personal belongings.
• To enhance your comfort, we provide customized toiletries, soft towels, and slippers.

We strive to make your stay as pleasant and comfortable as possible.

Consultant’s round:

• Consultants will conduct rounds twice a day. However, if patients are stable, the rounds may be reduced to once daily.
• Our medical officers will be available at all times to attend to your needs and concerns. Please don’t hesitate to share any questions or issues you may have with them

Dispensary:

We understand that running around for medications before, during, and after surgery can be stressful and burdensome for patients and their attendants. To make things easier, we provide all necessary medications internally. To maintain quality and avoid any commercial influence, we do not accept medicines from outside sources.

Overnight guests:

For the comfort and recovery of our patients, we kindly ask that visitors, family members, or relatives do not stay overnight in the patient’s room or bed area. This helps maintain a restful environment for the patient.

For overnight stays, only one attendant is permitted in the general ward, two attendants in deluxe and super deluxe rooms, and one attendant in sharing rooms.

If additional attendants are required to stay (with approval from hospital authority), there will be a daily charge of Rs. 500 for the general ward, Rs. 800 for cabin/sharing rooms, and Rs. 1,000 for deluxe rooms.

No smoking, No Chewing tobacco:

Our commitment to maintaining a safe and healthy space for both patients and staff is reflected in our strict no-smoking policy. We also ask that pan/tobacco chewing be avoided within the hospital, as it is considered disrespectful and inappropriate. Your cooperation is greatly appreciated in helping us uphold these standards.

Discharge planning:  

Your doctor will determine when you’re ready to be discharged. Typically, discharges are scheduled between 11 a.m. and 1 p.m. If you need to leave earlier or later, please inform your nurse. Please note that the discharge process may take some time depending on the processing load. We appreciate your patience.

Discharge checklist:

Before leaving the hospital, please take a moment to:

• Review the written instructions provided by your doctor or nurse, and feel free to ask any questions about medications, activities, or diet after discharge.
• Confirm whether any test results or reports are pending.
• Ensure that any follow-up appointments, treatments, or care are scheduled.
• Pack all of your belongings, including any medications you need to take home.

If you need any assistance, don’t hesitate to ask.

COVID – 19 precaution:

Please get vaccinated as soon as you’re eligible and follow local vaccination guidelines.

• Maintain a physical distance of at least 1 metre from others, even if they seem healthy. Avoid crowded places and close contact when possible.
• Wear a properly fitted mask when you can’t maintain physical distance, especially in poorly ventilated areas.
• Clean your hands frequently using alcohol-based hand rub or soap and water.
• When coughing or sneezing, cover your mouth and nose with a bent elbow or tissue. Dispose of used tissues right away and wash your hands regularly

Your cooperation helps keep everyone safe and healthy.

Patient survey:

Before you leave the hospital, you request you to fill in a survey asking for your feedback on your visit. Please do take a moment to fill it out and return it. Your thoughts and suggestions are very important to us and help us improve our services as on ongoing process.